Shipping policy
Shipping Policy
🍁 We ship exclusively within Canada 🍁
The Green Jar® is committed to delivering our eco-friendly products to customers across Canada. At this time, we do not offer international shipping.
Shipping Destinations
We ship to all Canadian provinces and territories:
Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, Quebec, Saskatchewan
Northwest Territories, Nunavut, Yukon
International Orders
We are unable to accept or fulfill orders for delivery outside of Canada. If you attempt to place an order with a non-Canadian shipping address, your order cannot be processed. We appreciate your understanding and hope to expand our shipping capabilities in the future.
Shipping Rates
Shipping costs are calculated at checkout based on:
Your delivery address
Package weight and dimensions
Selected shipping method
You will see the exact shipping cost before completing your purchase.
Delivery Times
Estimated delivery times within Canada:
Ontario: 2-5 business days
Quebec & Atlantic provinces: 3-7 business days
Western provinces: 4-8 business days
Northern territories: 7-14 business days
Please note that these are estimates. Actual delivery times may vary during peak seasons, holidays, or due to weather conditions.
Order Processing
Orders are typically processed within 1-2 business days. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Tracking Your Order
Once shipped, you'll receive a tracking number via email so you can monitor your package's progress.
No Refunds or Returns
All sales are final. We do not accept returns or offer refunds.
If your order is damaged during transit, please contact the shipping carrier directly to file a claim.
Lost or Delayed Shipments
Once your order has been shipped, we are not responsible for any delays caused by the carrier or customs processing.
If your package is lost, please reach out to the carrier for assistance.
By placing an order with us, you acknowledge and agree to this shipping policy. If you have any questions, please contact us at orders@thegreenjarshop.com